Michael G. Klein
PhD Candidate, Healthcare Operations Management
Desautels Faculty of Management, McGill University

Healthcare systems rely on specialists to solve many medical problems. In my research, I explore the Operations Management challenges of specialists for acute and chronic patient care. I develop general models and focus on the additional challenges of providing specialist care in rural areas.

In the first project, I study the acute care problem of Emergency Department (ED) crowding. Patients often wait for admission to inpatient wards, boarding on stretchers in hallways. ED crowding remains a challenging problem and persists due to boarding. Therefore, I study the ED boarding problem beyond the ED, examining the multi-departmental process managed by specialists from ED consultation to hospital ward discharge.

For the second project, I study the chronic care problem of facility network design for dialysis. Kidney specialists treat chronic kidney failure with dialysis until transplant or death. Patients travel to in-centre or satellite hemodialysis (HD) facilities for each four hour treatment, three times per week or participate in home peritoneal dialysis (PD) or home HD.

I am a job market candidate and I will be presenting these two research projects at the INFORMS and DSI Annual Meetings:

INFORMS 2015 Annual Meeting, Philadelphia, Pennsylvania, USA
November 3, 11:00am
Specialist Care in Rural Hospitals: From Emergency Department Consultation to Inpatient Ward Discharge

Decision Sciences Institute (DSI) 2015 Annual Meeting, Seattle, Washington, USA
November 22, 1:30-3:00pm
Facility Network Design for Dialysis