March 2013

I have been selected as one of the two recipients of the Walter John Stenason Ph.D. Fellowship 2012-2013. Thank you Walter John Stenason Foundation!

February 2013

I recently passed the Ph.D. comprehensive exams and completed all required methodology courses. I also just updated my CV. Feel free to download a PDF version.

February 2012

Our research paper Emergency Department Patient Flow Simulations using Spreadsheets has been published in the current issue of Simulation in Healthcare!

November 2011

Upcoming Conference Presentation at the INFORMS 2011 Annual Meeting in Charlotte
-> Wed Nov 16, 16:30 - 18:00 (Session Title: Operational Technology for Patient Flow Improvement)

July 2011

The research paper "Emergency Department Patient Flow Simulations using Spreadsheets" (with Gilles Reinhardt) has been accepted for publication in the journal "Simulation in Healthcare".

June 2011

Upcoming Conference Presentation at INFORMS Healthcare 2011
-> Emergency Department Patient Flow Simulations using Spreadsheets (Wed Jun 22 @ 8:30am)

January 2010

Great news! I will be starting a Ph.D. program in September 2010 at McGill University in Montreal. This opportunity is part of a new six-University Collaborative Research and Training Experience (CREATE) Program on Healthcare Operations and Information Management with funding from the Natural Sciences and Engineering Research Council of Canada (NSERC).

June 2009

I recently accepted a contract to work as a Senior Business Analyst at TD Bank in downtown Toronto. If you have any questions about this or anything else, feel free to contact me.

March 2009

Welcome to MichaelGKlein.com! I recently updated this web site for my most recent job search.

During the past three years, I was living and working in Chicago. I moved to Chicago to work as a Senior Financial & Systems Analyst in the Budget Office at DePaul University. I was sponsored by DePaul to come to the United States for this role, and had the opportunity to work with many great people to launch a new university-wide Budget Planning System. More on that here...

While in Chicago, I also completed DePaul's part-time MBA program by taking classes in the evenings and weekends. I completed my MBA with concentrations in Operations Management and International Business. One project led to an additional part-time research position for Professor Gilles Reinhardt at DePaul. In this research work, I created a spreadsheet-based Hospital Emergency Department Patient Flow Simulation Model. This went so well that I had the opportunity to present this model at the Operational Research Applied to Health Services (ORAHS) conference held last year in Toronto.

After working full-time, completing my MBA and my part-time research work, my wife and I decided to move back to Canada and travel. We took four months off and visited 38 destinations in 10 countries: India, Singapore, Indonesia, Philippines, Malaysia, Thailand, Cambodia, Vietnam, China (including Tibet), and Nepal. What an experience!

I have now returned to Canada and I am currently looking for a new position in the Greater Toronto Area (GTA). Please feel free to have a look at my resume, and let me know if you have any comments or questions. Thanks for visiting!

Education and Professional Training

Ph.D. Healthcare Operations & Information Management , expected 2014
McGill University, Montreal, Quebec, Canada (http://www.mcgill.ca/desautels/)

• Funding from the NSERC CREATE Program in Healthcare Operations & Information Management

Master of Business Administration (MBA), Operations Management / International Business, June 2008
DePaul University, Chicago, Illinois, USA (http://www.kellstadt.depaul.edu/)

• Graduated with Distinction, Overall GPA 3.936 / 4.000, Major GPA 4.000 / 4.000
• Coursework included Decision Analysis, Supply Chain Management, and Project Management

Bachelor of Commerce Honours, Co-op., Cum Laude, Management Information Systems, December 2000
University of Ottawa, Ontario, Canada (http://www.telfer.uottawa.ca/)

• Received Diploma in Operational Research from the Canadian Operational Research Society
• Completed work terms at the Bank of Canada, Nortel Networks, Bridgewater Systems, and sofTV.net

PeopleSoft: PeopleTools I & II, June & July 2008
Oracle University, Chicago, Illinois, USA (http://education.oracle.com)

 

Publications

Klein MG, Reinhardt G. Emergency Department Patient Flow Simulations using Spreadsheets. Simulation in Healthcare. 7(1):40-47, February 2012

Working Papers

Guttman A, Verter V, Colacone A, Klein MG, Segal E, Afilalo M. Reducing Patient Wait Times for Emergency Department Triage. [working paper]

Klein MG, Reinhardt G, Verter V. Modeling Emergency Department Patients who Leave Without Being Seen. [working paper]

Conference Presentations

Emergency Department Patient Flow Simulations using Spreadsheets, November 16, 2011
INFORMS 2011 Annual Meeting, Charlotte, USA

Emergency Department Patient Flow Simulations using Spreadsheets, June 22, 2011
INFORMS Healthcare 2011, Montreal, Canada

Using Spreadsheets to Model Simulated Patient Flows in ED, August 1, 2008
Operational Research Applied to Health Services (ORAHS) Conference, University of Toronto, Canada

 

Work Experience:

2001 to present | 1994 to 2000

Senior Business Analyst - Contract, May 2009 – December 2009
TD Bank, Toronto, Ontario, Canada (http://www.td.com)

• Provided PeopleSoft General Ledger (PSGL) Production Support in Finance Shared Services department
• Analyzed and resolved data and system issues reported by users
• Tested changes to PSGL inbound and outbound interfaces from other systems

Senior Financial & Systems Analyst, December 2005 – September 2008
DePaul University, Chicago, Illinois, USA (http://www.depaul.edu)

• Successfully launched a university-wide Budget Planning System which greatly simplified the budget planning process for University constituents. It has been praised as a vast improvement over previous processes, and is cited by executives and information systems developers as an example of how future systems should be planned and launched. Tasks included:
  • Prepared project plans (including contingency plans)
  • Gathered requirements from budget managers (end-users) and other interested parties, then defined a detailed functional requirements document
  • Created test plan, executed over 130 test cases, logged defects, and verified 90 system fixes
  • Wrote system documentation and provided training sessions for all budget managers
  • Supported all users throughout the budget planning process
• Provided PeopleSoft Financial System support, financial analysis, and budget reporting

Operations Research Assistant, April 2008 – July 2008
DePaul University, Chicago, Illinois, USA (http://www.depaul.edu)

• Completed a spreadsheet simulation model for patient flow analysis with Emergency Department (ED) physicians at Northwestern Memorial Hospital
  • Monte-Carlo model with multiple triage, fast-track queue priority option, and bed & medical doctor (MD) variable resources

Business Analyst - Contract, April 2005 – December 2005
Bell Canada, Ottawa, Ontario, Canada (http://www.bell.ca)

• Worked with a team on a project to improve the infrastructure of broadcast services
• Created a business process document to capture the process requirements identified by the project team
• Analyzed new system requirements for a web based portal application used by the customer care group to issue orders for broadcast services
• Held biweekly meetings with broadcast business office’s customer care staff to elicit feedback and communicate key project activities

Business Analyst - Contract, January 2005 – April 2005
Export Development Canada, Ottawa, Ontario, Canada (http://www.edc.ca)

• Worked with a team of business analysts to define requirements, perform unit and business acceptance testing, and provide support for corporate-wide financial services applications
• Defined business requirements for a project involving the conversion of data from a mainframe system to a relational database application with a web-based front-end
• Wrote and executed test scripts for quality assurance of web-based applications

Systems Engineer / Professional Services Specialist, January 2001 – October 2003
Bridgewater Systems, Ottawa, Ontario, Canada (http://www.bridgewatersystems.com/)

• Installed, configured, integrated and tested Bridgewater solutions at customer sites
• Developed business and technical documents including initial statement of work, business requirements, functional specifications, test case, and end-user documentation
• Completed custom software development projects for clients
• Provided product training for customers and resellers

Next Page -> Work Experience: 1994 to 2000

Work Experience:

1994 to 2000 | 2001 to present

Web Developer (Student Co-op Position), May 2000 – December 2000
sofTV.net, Ottawa, Ontario, Canada (http://www.sofTV.net/)

• Developed multimedia applications used to deliver broadcast content over the Internet
• Created database-driven, web-based applications for clients using ASP
• Supported webcasting for customers’ live video streaming events
• Produced customized reports and analyzed Internet usage statistics for customers using WebTrends

Teaching Assistant, February 2000 – May 2000
University Of Ottawa, Ontario, Canada (http://www.uottawa.ca/)

• Teaching Assistant for “Strategic Management of Information Technology” (MBA course)

Product Verification Specialist (Student Co-op Position), September 1999 - May 2000
Bridgewater Systems, Ottawa, Ontario, Canada (http://www.bridgewatersystems.com/)

• Simulated e-mail traffic for performance testing of e-mail servers
• Performed functionality testing for e-mail, FTP, and web servers
• Tested the integration of Bridgewater Systems' software with billing applications

Network Planner (Student Co-op Position), January 1999 - May 1999
Nortel Networks, Ottawa, Ontario, Canada (http://www.nortelnetworks.com/)

• Developed an economic analysis tool for network and business planning using VBA
• Performed market research and product analysis

Web Programmer (Student Co-op Position), May 1998 – September 1998
Bank of Canada, Ottawa, Ontario, Canada (http://www.bank-banque-canada.ca/)

• Built and implemented a recruitment section for the Bank's external web site
• Worked on a web-based job posting application for internal recruitment using Cold Fusion

Information Systems Assistant, June 1997 – April 1998 and September 1998 – January 1999
Treasury Board Secretariat of Canada, Ottawa, Ontario, Canada (http://www.tbs-sct.gc.ca/)

• Redesigned a web site containing human resources information
• Published documents and helped manage the web site of approximately 75,000 files

Audio Conformance Department Assistant, November 1995 - August 1996
Nortel Networks, Ottawa, Ontario, Canada (http://www.nortelnetworks.com/)

• Wired, documented and drew schematic diagrams for a test rack of telephone systems
• Updated a library database of telecommunications standards documents

Student Programmer, November 1994 - September 1995
Nortel Networks, Ottawa, Ontario, Canada (http://www.nortelnetworks.com/)

• Created a test-case document and updated the help directives for the release of SONET Planner, a software-based network planning tool
• Designed and implemented an internal web site for SONET Planner

Previous Page -> Work Experience: 2001 to present

Summary of Skills

Database / Enterprise Resource Planning (ERP) Software
Oracle, SQL Server, Microsoft Access, PeopleSoft

Software and Applications
Microsoft Office (Word, Excel, PowerPoint), Microsoft Project, Microsoft Visio, Statistics Software, Internet Applications (Web Servers, Web Development, Streaming Media, Browsers, E-mail, etc.), Graphics Software (Adobe Photoshop, etc.)

Platforms
Windows Vista, XP, 2000, NT, 95/98, 3.x, Macintosh, UNIX (Sun Solaris)

Programming
PeopleCode, SQL, HTML, JavaScript, CSS, PERL, Active Server Pages (ASP), Cold Fusion (CFML), WML, XML, UNIX shell scripting, CVS, UML, Visual Basic for Applications (VBA), C++, Java, Pascal

Networking Protocols
HTTP, FTP, SMTP, SNMP, LDAP, RADIUS

Spoken & Written Languages
English and French

Activities / Interests

I play guitar and I have always been passionate about music.

Check out http://www.MichaelKleinMusic.com for more information including samples of past recordings.