Ph.D., Operations Management, McGill University, Montreal, Canada
MBA, Operations Management / International Business, DePaul University, Chicago, USA
B.Com, Management Information Systems (MIS), University of Ottawa, Canada

TEACHING

• Managerial Decision Analysis (MBA core)
• Data Visualization and Management (MBA, Business Analytics Certificate)
• Simulation Modeling and Analysis (undergraduate elective)
• Supply Chain Analytics (undergraduate elective)
• Quantitative Business Analysis (undergraduate core)
• Operations Management (undergraduate core)

RESEARCH

My research areas are Healthcare and Humanitarian Operations. My Healthcare research includes models for specialist workflow decisions in rural hospitals, the design of a rural network of dialysis facilities, and Emergency Department (ED) patient flow. My research in Humanitarian Operations includes a teaching innovation called the Disaster Response Game, hospital surge capacity planning, and vaccine distribution models for responding to the COVID-19 pandemic or another virus outbreak.

SELECTED PUBLICATIONS

Muckstadt JA, Klein MG, Jackson PL, Gougelet RM, Hupert N (2023). Efficient and effective large-scale vaccine distribution. International Journal of Production Economics, 262. DOI: 10.1016/j.ijpe.2023.108921.

• Webinar on COVID-19 Vaccine Distribution: American College of Medical Toxicology's COVID-19 Webinar Series, Mar. 10, 2021.
• Op-Ed on COVID-19 Vaccine Distribution: STAT, Mar. 21, 2021.

Klein MG, Jackson PL, Mazereeuw M (2022). Teaching humanitarian logistics with the Disaster Response Game. Decision Sciences Journal of Innovative Education, 20, 158–169, DOI: 10.1111/dsji.12261.

• Finalist: DSI Instructional Innovation Award Competition, November 2020.

Klein MG, Verter V, Fraser HF, Moses BG (2021). Specialist care in rural hospitals: From Emergency Department consultation to hospital discharge, IISE Transactions. 53:4, 375-388, DOI: 10.1080/24725854.2020.1790699.

• Featured in Industrial and Systems Engineering (ISE) Magazine, March 2021.

Klein MG, Cheng CJ, Lii E, Mao K, Mesbahi H, Zhu T, Muckstadt JA, Hupert N (2020). COVID-19 Models for Hospital Surge Capacity Planning: A Systematic Review. Disaster Medicine and Public Health Preparedness. DOI: 10.1017/dmp.2020.332.

• Media Coverage: Weill Cornell Medicine Newsroom, Oct. 29, 2020.

Klein MG, Verter V, Moses BG (2020). Designing a rural network of dialysis facilities. European Journal of Operational Research. 282(3):1088-1100. DOI: 10.1016/j.ejor.2019.10.024.

• Media Coverage: Broad News, Feb. 19, 2021.

Klein MG, Reinhardt G (2012). Emergency Department Patient Flow Simulations using Spreadsheets. Simulation in Healthcare. 7(1):40-47. DOI: 10.1097/SIH.0b013e3182301005.